Community Nurse Home Care complies with applicable federal civil rights laws and does not discriminate, exclude or treat people differently on the basis of social status, political belief, race, color, religion, national origin, sex (including sexual orientation and gender identity), age, or disability (including mental illness and substance abuse disorders) with regard to admission, access to treatment, or employment.

Community Nurse Home Care provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters, written information in other formats (large print, audio, accessible electronic formats, other formats); and free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages. If you need these services, contact the agencies Civil Rights Coordinator/Chief Clinical Officer.

If you believe that Community Nurse Home Care has failed to provide these services or discriminated in any other way, you may file a grievance in person, by mail, phone, fax or email by using the following contact information. If you need help filing a grievance, our Civil Rights Coordinator/Chief Clinical Officer is available to help: Address: 62 Center Street, Fairhaven, MA 02719, Phone (508) 992-6278; Fax (508)996-0781; or email info@communitynurse.com.

It is the law for Community Nurse Home Care not to retaliate against anyone who opposes discrimination, files a grievance, or participates in the investigation of a grievance. Grievances must be submitted in writing to Community Nurse Home Care within 60 days of the date you become aware of the possible discriminatory action and must state the problem and the solution sought. We will issue a written decision on the grievance based on a preponderance of evidence no later than 30 days after its filing, including a notice of your right to pursue further administrative or legal action. You may also file an appeal of our decision in writing to the CEO or Board of Directors within 15
days. The CEO or Board of Directors will issue a written response within 30 days after its filing. The availability and use of this grievance procedure does not prevent you from pursuing other legal or administrative remedies.

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil rights within 180 days of the date of the alleged discrimination by using any of the following methods:
• Submit electronically through the Office for Civil Rights Complaint Portal available at:
https://ocrportal.hhs.gov/ocr/portal/lobby.jsf

• Write to U.S. Department of Health and Human Services, 200 Independence Avenue, S.W.,
Room 509F HHH Bldg., Washington, D.C. 20201. Complaint forms are available at:
http://www.hhs.gov/ocr/office/file/index.html

Call 1-800-368-1019 (toll free) or 1-800-537-7697 (TDD)

Community Nurse Home Care will make appropriate arrangements to ensure that individuals with disabilities and individuals with limited English proficiency are provided auxiliary aids and services or language assistance services, respectively, if needed to participate in this grievance process. Such arrangements may include but are not limited to, providing qualified interpreters, providing taped cassettes of material for individuals with low vision, or assuring a barrier-free location for the proceedings. The Civil Rights Coordinator will be responsible for such arrangements.